Barrel & Stone, LLC Operating as
Bourbonado and Barrel & StoneLast Updated: March 22, 2026
1. Introduction
This Privacy Policy describes how Barrel & Stone, LLC ("Company,"
"we," "us," or "our") collects, uses, shares, and protects your personal
information when you visit or interact with our websites, including
barrel-and-stone.com and bourbonados.com, our online community on Skool,
our social media pages (including Facebook, Instagram, and YouTube), or
any other website or digital property that links to this policy
(collectively, the "Services").
This policy also applies when you make a purchase from us, sign up for our
email or text communications, participate in community events, or
otherwise engage with us online or offline.
By using our Services, you agree to the collection and use of information
in accordance with this policy. If you do not agree with our practices,
please do not use our Services.
Questions or
concerns?
Contact us at support@bourbonados.com.
2. Information We Collect
2.1 Information You Provide to Us
We collect personal information that you voluntarily provide when you
interact with our Services, including:
Name and email address (when you join our community, make a purchase, or
subscribe to communications)
Shipping and billing address (when you place an order)
Phone number (if you opt in to text/SMS communications)
Payment information (processed securely by our third-party payment
processors; we do not store full payment card details)
Community profile information and content you post in our Skool
community
Survey responses, contest entries, and feedback you provide
Any other information you choose to share with us directly
2.2 Information Collected Automatically
When you visit our websites, certain information is collected
automatically through cookies,pixels, and similar tracking technologies:
• Device information (browser type, operating system, device model)
• IP address and approximate geographic location
• Pages viewed, links clicked, and time spent on our sites
• Referring website or search terms that brought you to our site
• Browsing behavior and interaction patterns on our websites
2.3 Information from Third Parties
We may receive information about you from third-party platforms and
services, including:
• Social media
platforms (such as Facebook and Instagram) when you interact with our ads
or pages •
Advertising partners who help us measure the effectiveness of our
campaigns • Payment
processors who confirm transaction details
3. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfill your orders, including shipping, payment
processing, and order confirmations
• To create and manage your community account
• To communicate with you about orders, support requests, and
account-related matters
• To send you marketing and promotional communications (with your consent,
where required by law)
• To send you transactional and marketing text messages if you have opted
in (see Section 12 for details)
• To display personalized advertising and content tailored to your
interests on our websites and across the internet, including through
Facebook, Instagram, Google, and YouTube advertising platforms
• To analyze website usage and improve our Services
• To measure the effectiveness of our marketing and advertising campaigns
• To screen for potential risk, fraud, and security threats
• To administer contests, promotions, and community events
• To comply with legal obligations and protect our rights
4. Cookies, Pixels, and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect
information about your browsing activity and to deliver and measure our
advertising.
4.1 Meta (Facebook/Instagram) Pixel
We use the Meta Pixel on our websites to measure the effectiveness of our
Facebook and Instagram advertising, deliver targeted ads to you based on
your activity on our websites, and build audiences for future advertising
campaigns. The Meta Pixel collects data such as pages you visit, products
you view, and actions you take on our sites. This data may be shared with
Meta to serve you relevant advertisements on Facebook, Instagram, and
other Meta platforms. You can learn more about how Meta uses
your data at Meta Privacy Policy
(https://www.facebook.com/privacy/policy/). You can manage your Meta ad
preferences at Facebook Ad Settings
(https://www.facebook.com/adpreferences).
4.2 Google Ads and Analytics
We use Google Ads, Google Analytics, and related Google services to
display advertisements on Google Search, YouTube, and across the Google
Display Network, and to understand how visitors interact with our
websites. Third-party vendors, including Google, use cookies and device
identifiers to serve ads based on your past visits to our websites and
other sites across the internet.
You can learn more about how Google uses your data at Google Privacy
Policy (https://www.google.com/intl/en/policies/privacy/). You can opt out
of personalized advertising by visiting Google Ad Settings
(https://adssettings.google.com). You can opt out of Google Analytics
tracking by installing the Google Analytics Opt-Out Browser Add-on
(https://tools.google.com/dlpage/gaoptout). You may also opt out of
third-party vendor cookies by visiting the Network Advertising Initiative
Opt-Out Page (https://optout.networkadvertising.orgj_).
4.3 Microsoft Clarity
We use Microsoft Clarity on our websites to understand how visitors
interact with our pages. Clarity captures anonymized behavioral data
through session recordings and heatmaps, including clicks, scrolling, and
mouse movement. This helps us identify usability issues and improve the
experience on our sites. Clarity does not collect personal information
such as your name or email address through these recordings.
You can learn more about how Microsoft handles data collected through
Clarity at Microsoft Privacy Statement
(https:/lprivacy.microsoft.com/en-us/privacystatement).
4.4 Other Tracking Technologies
We may also use tracking technologies from other third-party platforms,
email marketing providers, and analytics services. These technologies help
us understand engagement, improve our content, and serve you relevant
communications.
5. Behavioral and Targeted Advertising
We use your personal information to provide you with targeted
advertisements and marketing communications that we believe may be of
interest to you. We work with advertising platforms, including Meta
(Facebook/Instagram) and Google (YouTube/Search/Display), to show our ads
to people who have visited our websites or who match the demographics and
interests of our customer base.
For more information about how targeted advertising works, you can visit
the Network Advertising Initiative Educational Page
(https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).
• Digital Advertising Alliance: https://optout.aboutads.info
6. When and With Whom We Share Your Information
We may share your personal information with the following categories of
third parties:
•
Service providers: We use third-party vendors to help
operate our business, including
payment processors (Stripe, PayPal), e-commerce platforms (ClickFunnels,
Checkout Champ), email marketing services (SendGrid), SMS and messaging
services (Twilio), shipping providers, and our print-on-demand merchandise
partner (Printify). These providers only receive the information necessary
to perform their services.
•
Advertising and analytics partners:
We share data with Meta (Facebook/Instagram), Google (YouTube, Ads,
Analytics), and other advertising platforms to deliver and measure our
advertising campaigns.
•
Community platform:
Our Bourbonado community is hosted on Skool, which has its own privacy
practices governing your membership and participation.
•
Legal and safety:
We may disclose your information to comply with applicable laws and
regulations, respond to a subpoena, search warrant, or other lawful
request for information, or to protect our rights, property, or safety.
•
Business transfers: We may share or transfer your information in connection with a merger,
sale of company assets, financing, or acquisition of all or a portion of
our business.
We have not sold personal information to third parties for monetary
consideration. We do not sell your personal information to data brokers or
unrelated third parties.
7. Data Retention
We retain your personal information for as long as necessary to fulfill
the purposes described in this policy, unless a longer retention period is
required by law (such as tax, accounting, or other legal requirements).
When you place an order, we retain your order information for our business
records unless and until you request its deletion. When we no longer have
a legitimate business need to process your information, we will either
delete or anonymize it.
8. How We Keep Your Information Safe
We implement reasonable technical and organizational security measures to
protect your personal information. However, no method of electronic
transmission or storage is100% secure. While we strive to protect your
information, we cannot guarantee absolute security. You should only access
our Services within a secure environment.
9. Children and Minors
Our Services are not intended for individuals under the age of 18. We do
not knowingly collect personal information from children under 18. Our
community and products relate to bourbon and alcoholic beverages, and
users must be oflegal drinking age (21 in the United States) to
participate in related activities. Ifwe learn that we have collected
information from a person under 18, we will take reasonable measures to
delete that data promptly. If you believe we have collected information
from a minor, please contact us at support@bourbonados.com.
10. Your Privacy Rights and Choices
10.1 All Users
Regardless of where you are located, you have the following choices:
• Opt out of marketing emails: Click the "unsubscribe" link at the bottom
of any marketing email, or contact us directly.
• Opt out of text/SMS: Reply "STOP" to any text message. See Section 12
for full details.
• Opt out of targeted advertising: Use the opt-out links provided in
Section 5 above
• Cookie controls: Adjust your browser settings to refuse or manage
cookies.
10.2 United States Residents
If you are a resident of California, Colorado, Connecticut, Delaware,
Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska,
New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah,
Virginia, or another state with applicable privacy legislation, you may
have additional rights, including:
• The right to know what personal information we collect, use, and share
• The right to access your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to obtain a copy of your personal information
• The right to opt out of the sale or sharing of personal information
• The right to opt out of targeted advertising
• The right to opt out of profiling in furtherance of decisions that
produce legal or similarly significant effects
• The right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at support@bourbonados.com. We will
verify your identity before processing any request. You may also designate
an authorized agent to make a request on your behalf. If we decline your
request, you may appeal our decision by emailing us, and we will respond
in writing.
10.3 European Economic Area (EEA), United Kingdom, and Switzerland
Residents
If you are located in the EEA, UK, or Switzerland, you have rights under
the General Data Protection Regulation (GDPR) or equivalent laws,
including the right to access, correct, delete, restrict processing, data
portability, and to object to processing. We process your data based on
consent, contractual necessity, or our legitimate business interests. You
may withdraw consent at any time by contacting us. You also have the right
to lodge a complaint with your local data protection authority
10.4 Canadian Residents
If you are a Canadian resident, we process your information with your
express or implied consent under PIPEDA. You may withdraw consent at any
time by contacting us.
11. Do-Not-Track Signals
Some web browsers transmit Do-Not-Track (DNT) signals. Because no uniform
technology standard for recognizing DNT signals has been finalized, we do
not currently respond to DNT browser signals. If a standard is adopted in
the future, we will update this policy accordingly.
12. Text and SMS Communications
12.1 Transactional Text Messages
When you place an order and opt in to receive text notifications at
checkout, you agree to receive transactional text messages related to your
order, including order confirmations, shipping updates, and delivery
notifications. These messages are sent to the phone number you provide at
checkout and are limited to information directly related to your purchase.
12.2 Marketing Text Messages
If you separately opt in to marketing communications, you may also receive
recurring automated promotional messages, including product announcements,
special offers, and community updates. Marketing messages are separate
from transactional messages and require your explicit consent
12.3 General SMS Terms
The following applies to all text messages (transactional and
marketing): • Consent
to receive text messages is not a condition of purchase.
• Message frequency
varies depending on your order activity and communication preferences.
• Standard message
and data rates may apply depending on your mobile carrier and plan.
• Reply "STOP" to
any text message to unsubscribe from all future text messages.
• Reply "HELP" to
any text message for assistance, or contact us at support@bourbonados.com.
• Text messages are
sent through our third-party messaging provider, Twilio. Your phone number
and message data may be shared with Twilio solely for the purpose of
delivering text messages on our behalf. You can review Twilio's privacy
practices at https://www.twilio.com/en-us/legal/privacy.
12.4 Opting Out
You may opt out of text messages at any time by replying "STOP" to any
message. After opting out, you will receive a one-time confirmation
message and no further texts will be sent. Opting out of text messages
does not affect your order or any other communications you receive from us
by email.
13. Third-Party Links and Services
Our Services may contain links to third-party websites, platforms, or
services that are not operated by us. We are not responsible for the
privacy practices of these third parties. We encourage you to review the
privacy policies of any third-party service you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version
will be indicated by an updated "Last Updated" date at the top of this
page. If we make material changes, we may notify you by posting a
prominent notice on our websites or by sending you a direct notification.
We encourage you to review this policy periodically.
15. Contact Us
If you have questions or comments about this Privacy Policy or wish to
exercise your privacy rights, you may contact us:
Email:support@bourbonados.com
Address:
Barrel & Stone, LLC
11552 US HWY 15-501 N STE 202 PMB# 117
Chapel Hill, NC 27517
United States
TERMS OF SERVICE
Barrel & Stone, LLC
Operating as Bourbonado and Barrel & Stone
Last Updated: March 17, 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding
agreement between you and Barrel& Stone, LLC ("Company," "we,"
"us," or "our"), governing your access to and use of our websites,
including barrel-and-stone.com and bourbonados.com, our online
community, our social media pages, and any related services, features,
content, or applications (collectively, the "Services").
By accessing or using any part of our Services, placing an order,
joining our community, or clicking a button or checkbox indicating
your acceptance, you agree to be bound by these Terms and our Privacy
Policy. If you do not agree to these Terms, you must not access or use
our Services.
We reserve the right to update or modify these Terms at any time. The
updated version will be indicated by an updated date at the top of
this page. Your continued use of the Services after changes are posted
constitutes your acceptance of the revised Terms.
2. Eligibility
You must be at least 18 years of age to use our Services. By using our
Services, you represent and warrant that you are at least 18 years old
and have the legal capacity to enter into these Terms.
Certain products and content on our Services relate to bourbon and
alcoholic beverages. By accessing this content, you represent that you
are of legal drinking age in your jurisdiction (21 years of age in the
United States). We do not sell alcohol directly, but our community,
merchandise, and content are oriented toward adult bourbon
enthusiasts.
3. Account Registration and Security
To access certain features of our Services, such as our Skool
community, you may need to create an account. When you create an
account, you agree to:
• Provide
accurate, current, and complete information
• Maintain and
update your information to keep it accurate and current
• Maintain the
security and confidentiality of your login credentials
• Accept
responsibility for all activities that occur under your account
• Notify
us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate your account if any
information you provide is inaccurate, misleading, or incomplete, or
if you violate these Terms.
4. Products, Orders, and Payment
4.1 Product Descriptions
We make every effort to display our products and their colors, images,
and descriptions as accurately as possible. However, we cannot
guarantee that your monitor or device display will accurately reflect
the actual colors or details of a product. We reserve the right to
correct any errors, inaccuracies, or omissions in product
descriptions, pricing, or availability at anytime without prior
notice.
4.2 Pricing and Availability
All prices are listed in U.S. dollars and are subject to change
without notice. We reserve the right to limit the quantity of any
product available for purchase. We are not obligated to sell any
product that may be listed at an incorrect price, and we reserve the
right to cancel any order placed at an incorrect price.
4.3 Payment
By placing an order, you agree to pay the listed price plus any
applicable taxes and shipping charges. Payment is processed through
our third-party payment processors, including Stripe and PayPal. Your
purchase is subject to the terms and conditions of these payment
processors. We do not store your full credit card information on our
servers.
4.4 Order Acceptance
Your receipt of an order confirmation does not constitute our
acceptance of your order. We reserve the right to refuse or cancel any
order for any reason, including product availability, errors in
pricing or product information, or suspected fraud. If we cancel your
order after payment has been processed, we will issue a full refund.
5. Shipping and Delivery
We currently ship to addresses within the United States. Shipping
times and costs will be displayed at checkout. Delivery estimates are
not guaranteed and may vary based on your location and product
availability. Title and risk of loss for products transfer to you upon delivery to
the carrier. We are not responsible for delays, damage, or loss caused
by the shipping carrier once the product has left our facility or our
fulfillment partner.
6. Returns, Refunds, and Exchanges
Please refer to our separate Return Policy, available on our website,
for complete details regarding returns, refunds, and exchanges. By
placing an order, you agree to the terms of our Return Policy.
7. IntellectualProperty
All content on our Services, including but not limited to text,
graphics, logos, images, designs, merchandise designs, videos, and
software, is the property of Barrel & Stone, LLC or its content
suppliers and is protected by United States and international
copyright, trademark, and other intellectual property laws. The
"Bourbonado" and "Barrel & Stone" names,1ogos, and related marks
are trademarks of Barrel & Stone, LLC.
You may not reproduce, distribute, modify, create derivative works
of, publicly display, or otherwise use any content from our Services
without our prior written consent, except as expressly permitted by
these Terms or as otherwise authorized in writing.
8. User-Generated Content
By posting, uploading, or submitting content to our social media
pages, websites, or other Services ("User Content"), you grant
Barrel & Stone, LLC a non-exclusive, royalty-free, worldwide,
transferable, sublicensable license to use, reproduce, modify,
adapt, publish, display, and distribute your User Content in
connection with operating and promoting our Services and
brands.
You represent and warrant that you own or have the necessary rights
to the User Content you submit, and that your User Content does not
violate any third party rights or applicable law. We are not
responsible for User Content posted by third parties or other
users.
9. Third-Party Links and Services
Our Services may contain links to third-party websites, platforms,
or services, including but not limited to ClickFunnels, Checkout
Champ, Stripe, PayPal, Printify, Twilio, Facebook, Instagram, and
YouTube. These third-party services are not under our control, and
we are not responsible for their content, privacy practices, or
terms of service. Your use of third-party services is at your own
risk and subject to the terms and conditions of those
services.
Our Services are not affiliated with, endorsed by, or sponsored by
any third-party brand, distillery, or company mentioned on our
websites or in our content, unless explicitly stated.
10. Text and SMS Communications
By providing your phone number at checkout and opting in to receive
text messages, you consent to receive transactional text messages
from Barrel & Stone, LLC (operating as Bourbonado) related to
your order, including order confirmations, shipping updates, and
delivery notifications. These messages are sent through our
third-party messaging provider, Twilio.
If you separately opt in to marketing
text messages, you may also receive promotional messages including
product announcements, special offers, and community updates.
Consent to receive text messages is
not a condition of any purchase. Standard message and data rates may
apply. Message frequency varies. You may opt out of text messages at
any time by replying "STOP" to any message. Reply "HELP" for
assistance. For full details on how we
handle your phone number and messaging data, please refer to Section
12 of our Privacy Policy.
11. Disclaimer of Warranties
OUR SERVICES AND ALL PRODUCTS ARE PROVIDED ONAN "AS IS" AND "AS
AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR
IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM
ALLWARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FORA PARTICULAR PURPOSE, TITLE, AND
NON-INFRINGEMENT.
We do not warrant that our Services will be uninterrupted,
error-free, or free of viruses or other harmful components. We do
not warrant the accuracy, completeness, or reliability of any
content on our Services.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, BARREL & STONE, LLC,
ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR
PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS,
DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR
RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES, REGARDLESS
OF THE THEORY OF LIABILITY.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED
TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE
AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM,
OR ONE HUNDRED DOLLARS (6100.00), WHICHEVER IS GREATER.
13. Indemnification
You agree to indemnify, defend, and hold harmless Barrel&
Stone, LLC, its owners, officers, employees, agents, and affiliates
from and against any and all claims,1iabi1ities, damages,1osses,
costs, and expenses (including reasonable attorney fees) arising out
of or related to your use of the Services, your violation of these
Terms, your violation of any rights of any third party, or any User
Content you submit.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with
the laws of the State of North Carolina, without regard to its
conflict of law provisions. Any dispute, controversy, or claim
arising out of or relating to these Terms or your use of our
Services shall first be resolved through good-faith informal
negotiation. If the dispute cannot be resolved informally within
thirty (30) days, either party may pursue resolution through the
courts of the State of North Carolina, and you consent to the
personal jurisdiction of such courts.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or
unenforceable, the remaining provisions shall continue in full force
and effect. The invalid provision shall be modified to the minimum
extent necessary to make it valid and enforceable.
16. Entire Agreement
These Terms, together with our Privacy Policy and Return Policy,
constitute the entire agreement between you and Barrel & Stone,
LLC regarding your use of our Services and supersede all prior
agreements or understandings.
17. Contact Us
If you have any questions about these Terms of Service, please
contact us:
Email:
support@bourbonados.com
Address:
Barrel & Stone, LLC
11552 US HWY 15-501N STE 202 PMB# 117
Chapel Hill, NC 27517
United States
RETURN POLICY
Barrel & Stone, LLC
Operating as Bourbonado and Barrel & Stone
Last Updated: March 17, 2026
1. Our Commitment
We want you to be completely happy with your purchase. If something is not
right, we are here to help. This Return Policy explains how returns,
exchanges, and refunds work for products purchased through our websites,
including barrel-and-stone.com and bourbonados.com.
2. Return Window
You have 180 days from the date of delivery
to initiate a return for most products. If 180 days have passed since your
delivery, we are unfortunately unable to offer a return or refund.
3. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- The item must be unused, unwashed, and in the same condition you
received it
- The item must be in its original packaging, if applicable
- You must have proof of purchase (order confirmation email,
receipt, or order number)
3.1 Non-Returnable Items
The following items are not eligible for return:
• Items that have been worn, washed, altered, or damaged by the
customer • Custom or personalized items (unless they arrive damaged or
defective) • Gift cards •Items marked as final sale at the time of purchase
4. Damaged or Defective Items
If your item arrives damaged, defective, or if you received the wrong
product, please contact us within 14 days of delivery at
support@bourbonados.com. Please include your order number and a photo
of the issue. We will work with you to resolve the problem promptly, which
may include sending a replacement at no additional cost or issuing a full
refund including return shipping.
5. How to Start a Return
To initiate a return, please follow these steps:
1. Contact us by email at support@bourbonados.com with your order
number and the reason for the return.
2. We will confirm your return eligibility and provide you with a return
shipping address.
3. Pack the item securely in its original packaging (if available) and
ship it to the address provided.
4. Once we receive and inspect the returned item, we will notify you of
the approval or rejection of your return.
Important:
Please do not send items back without contacting us first. Returns sent
without prior authorization may not be processed.
6. Return Shipping
The customer is responsible for return shipping costs. We recommend using
a trackable shipping method, as we cannot guarantee that we will receive
your returned item. Original shipping charges are non-refundable.
Exception: If your item arrived damaged, defective, or was the wrong
product due to our error, we will cover the cost of return shipping or
provide a prepaid return label.
7. Refunds
Once your return is received and inspected, we will send you an email
confirming whether your refund has been approved.
If approved, you may choose to receive your refund as:
• A refund to your
original payment method (credit card, PayPal, etc.), or • Store credit for future purchases on our websites
Refunds to your original payment method will be processed within 5 to 10
business days.
Depending on your
bank or credit card provider, it may take an additional billing cycle for
the refund to appear on your statement.
7.1 Partial Refunds
In certain situations, only partial refunds may be granted: • Items that show signs of use, are not in their original
condition, or are missing components for reasons not due to our error • Items returned more than 180 days after delivery
8. Exchanges
If you would like to exchange an item for a different size, color, or
style, please contact us at support@bourbonados.com. We will do our
best to accommodate exchanges based on product availability. If the
replacement item is a different price, we will charge or refund the
difference accordingly.
9. T-Shirts and Apparel
Our T-shirts and apparel are produced through our print-on-demand partner,
Printify, and may ship separately from other products. The same return
window and eligibility requirements apply. If you receive a T-shirt with a
printing defect, incorrect design, or wrong size due to a fulfillment
error, please contact us with a photo and we will send a replacement or
issue a full refund at no cost to you.
Because these items are printed to order, please double-check your size
selection before placing your order. Slight variations in color between
what you see on screen and the actual printed product are normal due to
differences in monitors and printing processes. These variations are not
considered defects.
10. Wooden Whiskey Cups, Drinkware, and Other Physical Products
All physical products, including wooden whiskey cups and other drinkware
or accessories, should be inspected upon delivery. If an item arrives
damaged or defective due to shipping or a manufacturing issue, please
contact us within 14 days of delivery with photos of the issue (including
the packaging, if relevant). We will arrange a replacement or full refund,
including any return shipping costs.
For returns that are not related to damage or defects (for example, you
changed your mind), the item must be unused and returned in its original
packaging. The customer is responsible for return shipping costs.
Please note that wooden products are made from natural materials and may
have slight variations in grain, color, and texture. These characteristics
are part of the natural beauty of the product and are not considered
defects.
11. Late or Missing Refunds
If you have not received a refund after the expected processing time:
5. Check your bank
account or credit card statement again, as some institutions take
additional time to post refunds. 6. Contact your credit card company or bank, as there is often a
processing period before a refund is officially posted. 7. If you have done both of the above and still have not received your
refund, please contact us at support@bourbonados.com and we will look
into it for you.
12. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at
support@bourbonados.com. If the order has not yet been shipped or
sent to our fulfillment partner for production, we will cancel it and
issue a full refund. Once an order has shipped or entered production, it
cannot be cancelled and will need to follow the standard return process.
13. Changes to This Policy
We reserve the right to update this Return Policy at any time. Changes
will be posted on our websites with an updated "Last Updated" date. The
policy in effect at the time of your purchase will apply to that order.
14. Contact Us
If you have any questions about returns, refunds, or exchanges, please
contact us:
Email: support@bourbonados.com
Address:
Barrel & Stone, LLC 11552 US HWY 15-501 N STE 202 PMB# 117 Chapel Hill, NC 27517
United States
